Service
Warranty and faults
Is a part not working as you expected? At Japoto, you are entitled to a statutory warranty, and additional warranty periods apply to second-hand parts. Below, you can find out which warranty applies and what to do in the event of a fault.
What warranty do you get on Japoto parts?
When you buy a product from Japoto, you are entitled to a product that is fit for purpose under normal use. If a part does not meet what you can reasonably expect, the statutory warranty provisions apply. Please contact us within two months of discovering the fault.
We will then look at what solution might be possible:
- The fault will be rectified;
- The product or faulty part will be replaced;
- The contract will be terminated if repair or replacement is not possible. You will then receive a full or partial refund of the purchase price.
Warranty on used and reconditioned parts
In addition to the statutory warranty, Japoto offers extended warranty periods for various parts. These extended warranty periods do not affect your statutory warranty rights.
| Type of consignment | Extended warranty | Postage costs |
| Second-hand parts | 3 months | Applies to second-hand parts supplied by Japoto |
| Engine block or gearbox | 3 months | It must be demonstrated that the replacement was carried out by a certified garage |
| Reconditioned parts | 24 months | Unless otherwise agreed in advance |
This additional guarantee does not affect the statutory guarantee to which you are entitled.
Extended manufacturer’s warranty
For some products, the manufacturer offers an additional manufacturer’s warranty alongside the statutory warranty. The terms and conditions and the warranty period may vary depending on the manufacturer and the product. Would you like to know whether your part is covered by an additional manufacturer’s warranty? Please contact us so that we can check this for you. In the event of a fault, we recommend that you contact Japoto first to ensure the matter is dealt with correctly.
What should you do if something breaks?
If you discover a fault and wish to make a warranty claim, please contact us by email. Please describe the problem with the part and, if possible, include a photo. We will assess the fault and discuss possible solutions, such as repair or replacement. We will then get back to you with the next steps.
What are the costs involved in making a warranty claim?
In the event of a valid warranty claim, Japoto will cover the associated postage costs.
- You can send the part to us under warranty;
- Post the parcel and keep the proof of posting;
- Please enclose the proof of postage so that we can reimburse these costs;
- Japoto also covers the cost of postage for the repaired or replacement product.
- Have we supplied the wrong part? If so, we will send you a replacement free of charge.
What other conditions apply?
Not every situation is covered by the same warranty terms. You should therefore bear the following points in mind:
- Costs incurred for installation or removal by third parties will not be reimbursed;
- Nor are costs incurred for changing or modifying used parts reimbursed;
- Additional terms and conditions apply to any damage caused by second-hand parts;
- A part that has been ordered incorrectly or unnecessarily is covered by the returns policy;
- As a consumer, you can cancel your order within fourteen days of receipt.
Do you have a complaint or a suggestion?
If you have any suggestions regarding our services, we’d love to hear them. If you’re not satisfied with our service, please contact our customer service team. Under our current procedure, you’ll receive a response to your complaint within one week.
If you are not satisfied with the resolution of the matter, you may submit your complaint in writing to Japoto Parts B.V. For further dispute resolution, Japoto refers, in its current terms and conditions, to the designated dispute resolution bodies.
Japoto Parts B.V.
For the attention of Mr Roggen
Stadsweg 37
9917 PV Wirdum